Frequently Asked Questions

Questions are categorized based on problems users normally experience. So, if your query is not here, please feel free to send us an email.

  • We at HNM Couriers make shopping online much easier and hassle free for you.
  • You our valued customer will always benefit from our competitive rates.
  • We are a customer-centric company, your concerns are always valuable.
  • By using our simple registration process. All you need is a valid email address to sign up.
  • There is absolutely no membership fee or hidden fees, registration is FREE!
  • You are now a member of our HNM Couriers family. You will now have access to your shipping address likewise, all the services we offer to all our members.
  • From our website a direct link is provided where you will need to enter a few information in the form provided that we address your query in a timely manner. Otherwise, you can always send us an email to support@hnmcouriers.com directly from your mail service provider.
  • In order for your package(s) to be delivered successfully be sure to enter your given Florida address in the following format:
hnmcouriers.com shipping setup
  • Prealert is a means by which a registered member uses the information provided by the merchant such as the merchants name, invoice for the item(s), description of item(s), cost of the item(s), courier tracking along with the courier name. A prealert alerts us that you have a package in transit.
  • A prealert is made after the merchant provides you with tracking information. The prealert feature provides a form where you will add all the relevant information needed to create a successful prealert. Please note that all the important fields have asterisk.
hnmcouriers.com what is prealert
  • Once the information such as your full name and account number is visible on the package a prealert will be made for you by our Florida attendant and updated BUT this can also hinder the time at which your package is processed because a manual search for your account would be done.
  • If your account number is missing from your package label or your name is incorrect the package is classified as anonymous therefore, your package will be quarantined until the verification procedure by the member is completed.
  • Think of it like this, what if I order an item and the merchant does not send me a tracking number. I will never know where my package is and the time it will be delivered. So, prealerting helps us keep track of your package(s) which aids in sorting and delivering your package(s) to you in a timely manner
  • Prealerting helps in the smooth transition of your package giving updates via email from the time it was sent from the merchant to your Florida address and then to Jamaica. This can be tracked directly through our website.
  • Once received assuming your package was already prealerted, a status update will be sent out to the registered user via email after being processed.
  • Toy guns, pepper spray, any form of weapons including swords, guns, ammunition, radar detectors, unprocessed meat, live animals, firecrackers, explosives, lighters and matches, camouflage, cash etc.
  • Supplements, pesticides, sexual enhancers, certain plants and seeds, animal products, honey, gun holsters, bow and arrow etc. Please contact us for information before shipping these items.
  • We offer assistance in online shopping, please contact us for further details.
  • We recommend shopping on websites that provides buyer protection along with basic screening of merchants such as feedbacks from previous buyers, etc. Feel free to ask us about any website you are unsure about.
  • We receive shipments twice per week Monday mornings and Thursday evenings. NB: Packages arriving on a Thursday evening flight are cleared through Jamaica Customs on a Friday morning.